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Outsource the perfect outcomes with AI-driven customer support

Slash costs, drive efficiencies & boost CX: Effortlessly

ModSquad’s in the outcomes business. Our AI-ML tools play a big part in how we deliver them. Whatever your outsourcing needs — from sky high CSAT scores to record-busting FCRs — you’ll get it via handpicked experts. They complement your experience by curating the best tech (from our ever-evolving suite) for the task at hand.

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  • Always-on innovation: Stay ahead of the curve at a fraction of the normal cost.

  • The right blend of services, every time: Data-driven, AI-automation centric, Mod-guided customer support and content moderation.

  • Data-driven DNA: Real-time insights that fuel better decision-making. Stay in control every step of the way.

15+ years of experience with some of the world's coolest brands

What you get with ModSquad

  • AI-powered customer support (helpdesk solutions, agent assistance and call routing)
  • Quality assurance and reporting
  • Chatbot analysis to reveal customer support insights
  • Social listening
  • Recommended content, time, hashtags, and sentiment analysis
  • …and way, waayyy more

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Contact us
Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
Tourism Ireland
We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
VSCO
With ModSquad we know we're getting our money's worth. And we're happy with it.
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AI-powered customer support

Whatever you need — call center, email support or live chat expertise — we’ll streamline your project and supercharge its efficiency. From first to final contact, we deploy a mix of AI agent, AI assistance and AI insights tools to optimize your experience.

Content moderation

We started out as Moderation specialists (clue’s in the name). Today, we give you a second advantage. ModSquad’s AI Mastermind Unit baked 15+ years of experience into our AI algorithms and language models.

Stay compliant and protect your brand with hyper-adaptable AI tools and strategies. From scanning and moderate harmful content in seconds, to automating compliance reporting, you’re in good hands.

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AI consulting

Get expert guidance on how to get the best return on your own AI investments while keeping your frontline operations running at full speed.

Stay ahead of the AI-automation curve with ModSquad.

  • Launch your brilliant new product

  • Lock in extra support for seasonal sales

  • Streamline workflows for hyper efficient CX

  • Scale your operations during rapid growth periods

  • Protect your brand and reputation

  • Secure your community from the digital darkside

Get better results with ModSquad.