Community management services to make your brand shine.

The strongest brands are a reflection of their community. If you’re looking for unparalleled levels of engagement and safety for yours, we’re here to help. ModSquad combines AI-ML with industry specialist Mods. Here’s what that looks like.

The perfect blend of data-driven projects, AI-automation and human expertise to supercharge your goals.
Data-driven staffing means you only pay for the exact hours needed.
Handpicked specialist Mods ensure rich customer interactions and are experts in the AI-ML tools we use to streamline projects.

What you get with ModSquad

Compelling community engagement
Community growth and protection
Detailed analytics and reporting
Experts who know and love your brand
Social Media community management
…and way, waayyy more

The generic way

Wasted Budgets

Digital community management projects that can’t scale up or down as your needs fluctuate. You pay for the number of people who provide coverage rather than the hours you actually need.
Ad Hoc Staffers

Generic staff, limited to region specific hubs, who don’t understand your brand and community.
Cookie-Cutter Approach

Rinse-and-repeat strategy and tactics, with no consideration for your specific agenda.

The ModSquad way

Cost Savings

Scalable brand community management projects, charged by the hour.
Fan-Led Experts

A buy-the-fans, for-the-fans approach to community building. Grow your brand with support in 50+ languages and 90 countries.
Customized Strategies

We assess your unique brand, goals, platforms and existing teams. We formulate a vision of what your community could be, then customize the strategy and tactics to get you there.

Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
—
Tourism Ireland

We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
—
VSCO

With ModSquad we know we're getting our money's worth. And we're happy with it.
—
MobileQubes

Tech-driven quality and service improvement

Fusing our AI- and ML- technology with Mod expertise gives you the perfect balance between tech-driven automation and human guidance, from social media community management to game moderation.

Peak efficiency

Never be short-handed or overstaffed. Our hourly model precisely targets support load, so you can operate with total efficiency. Build audience relationships, develop loyalty, and cultivate brand ambassadors effortlessly, across any platform.

Total control, continuous optimization

Make better, faster decisions on every project. Our insight-loop makes it easy for you to see potential tweaks, and optimize services on the go. Interpret data, trends, consumer insights, and competitive analysis.

Hyper agility

Finally, an agile community management agency that works on your terms. Our remote-based Mods speak 50+ languages and dialects, cover 70+ countries, and support real-time engagement 24/7/365.