Outsourced content moderation at scale, from the folks who pioneered it
Most content moderation companies talk a good game. We’ve been perfecting the walk since the early days of chat forums. You deserve content moderation support underscored by industry specialist Mods, an evolving suite of AI-ML tools, and data-driven projects, charged by the hour. That’s ModSquad.
The perfect balance between AI-ML technology and industry specialists, from social media moderation services to game moderation.
Our multilingual Mods represent the top 1% of their field. They know when to intervene, can navigate multiple scenarios, and will pick the optimal moderation tool for the task.
Outsource your content moderation services to ensure compliance. We’ve taken 15+ years and developed our proprietary Behavior Matrix. It streamlines our ability to identify and prevent harmful content.
15+ years of experience with some of the world's coolest brands
What you get with ModSquad
Moderation guideline analysis and development
Behavior management software implementation
COPPA compliance and child safety best practices
Security compliance (HIPAA, PCI, SOC 2)
Chat and safety toolset recommendations
Social listening, username moderation, social media services
…and way, waayyy more
3 ways you win with a data-driven approach to outsourcing
The generic way
Cookie-Cutter Technology
Me-too moderators use commercially available AI-models, can’t be relied on to use the best tools for the job, and don’t maximize their potential.
Rigid Systems
Overprovisioned content moderation service providers that can't scale up or down as your needs fluctuate.
Basic Task Resolution
The average content moderation BPO relies on basic delete-or-approve approaches that lack the necessary context and care.
The ModSquad way
Future-Proofed Toolsuite
Our expert moderators know the right tools for the right job, have mastered unique AI- and ML- solutions, and will help you pivot to new channels and platforms as and when they appear.
Flexible Coverage
From seasonal swings to crisis management to business continuity: get scalable coverage exactly how and when you need it - daily, weekly or monthly. We’re always on.
Pioneering Expertise
Expert teams who love your industry, and a proud history of community moderation outsourcing that dates back to the earliest forums!
Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
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Tourism Ireland
We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
—
VSCO
With ModSquad we know we're getting our money's worth. And we're happy with it.
—
MobileQubes
Total control, continuous optimization
Make better, faster decisions on every content moderation project. Our insight-loop makes it easy for you to see potential tweaks, and optimize on the go.
A data-driven approach
Granular processes make for more successful campaigns. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results.
Peak efficiency
Never be short-handed or overstaffed. Whether you need moderation support for a one-off event, new product rollout or something else, our hourly model precisely targets support load, so you can operate with total efficiency.
Big juicy goals? Achieve ‘em off effortlessly with ModSquad:
Build and maintain a loyal online community while keeping them safe
Protect your brand’s reputation by shielding it from harmful content
Predict and optimize moderation workflows to save time and resources
Looking for flexible content moderation services? Meet ModSquad.
