Landing page header eTail

Let’s Talk CX at eTail West 2025!

Our team is gearing up for eTail West 2025 in Palm Springs!

Heading to eTail West? So are we! ModSquad is ready to chat about how we help top eCommerce brands scale customer support, boost engagement, and keep customers happy—without the headaches of traditional call centers.

Let’s grab a coffee and talk 24/7 support, AI-powered engagement, and expert moderation—all tailored to fit your brand.

Whether you're looking to improve response times, cut costs, or level up your CX game, we’ve got you covered.

Don’t miss out!

Book a quick chat with us and see how ModSquad can take your CX to the next level. 🚀

 

This is intelligent outsourcing

Part human, part artificial.

ModSquad takes you on the smartest route to the best possible outcomes. That means applying artificial intelligence, intelligently, plus a healthy mix of automation and human expertise, precisely tailored for your project.

We founded our entire business on helping clients incorporate new technology to drive better results. The tools have improved, but our mission hasn’t changed.

data shape blue

Data-driven

The best results start with data. At ModSquad, data is in our DNA. We use it to tailor your project, predict the coverage you need, and scale services on demand. We smash CSAT scores and exceed moderation KPIs. But doesn’t end there. Ongoing optimization is our calling card.

ai shape yellow

AI & automation-powered

We have the hard-earned technical expertise and best-in-class partners to help you cut through the noise. We’ll help squeeze every last drop of efficiency out of your tools and processes with the latest AI and automation. And if that means you end up spending less, that’s okay.

mod guided shape red

Mod-guided

Meet your team: the top 1% of customer experience experts from a global job pool. They’re tech-savvy and high-EQ. Best of all, they already know your industry and brand because they chose their own projects. These aren’t your typical agents – they’re Mods!

15+ years of experience with some of the world's coolest brands