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E-TAIL GUIDE

Scale, Simplify, and Succeed


Great customer support isn’t just about fixing order issues - it’s what keeps shoppers coming back long after the sale. Our ModSquad Guide for E-tail shares smart, actionable tips to help you scale support, boost loyalty, and keep your online store running smoothly through every rush.

What you'll see

A practical guide on how top E-tail brands manage seasonal surges, multilingual support, and omnichannel strategies.

Why Download?

Exceptional support is your edge in an ever-changing industry. This guide helps you streamline operations, adapt to market shifts, and exceed expectations.

Get the Guide

Transform your E-tail customer operations today.

 

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Contact Us
Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
 —
Tourism Ireland
We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
 —
VSCO
With ModSquad we know we're getting our money's worth. And we're happy with it.
 —
MobileQubes

A data-driven approach

The best outsourced customer support demands a granular process. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results.

Surge-Proof Your
Seasonal Support

A slow response or a frustrating service experience won’t just cost you one sale - it costs you future loyalty, brand reputation,
and long-term revenue.

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How Limited
Language Support
Limits Your Sales

Speak your customer’s language, grow your sales, and reach beyond borders.

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Cart or Crash:
Support Can Define
Your Success

Poor support can push buyers away, increase costs, and even lead to chargebacks

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Master the Science
of Omnichannel
Support

Online, social, chat and email, phone--be there where and when your customers need you the most.

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Smarter support to keep your carts full and customers coming back


  • Boost Loyalty & Retention – Turn first-time shoppers into lifelong fans.

  • Cut Costs, Maximize Checkout – Efficient support that saves you more than just time.

  • Seamless Service – From product questions to post-purchase peace of mind.

  • Always Open, Always On – 24/7 multilingual support, no matter the sale or season. 
Let's Go!