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Outsource Call Center Support with On-Demand, Multilingual Solutions

Supercharge customer satisfaction rates with ModSquad solutions. If you’re seeking exceptional service, it’s time to break from the norm. That’s where ModSquad comes in. You’ll have industry experts on every interaction, supported by a unique blend of AI and automation for unparalleled efficiency and outstanding CSAT scores.

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  • AI, automation, and human expertise save you time and deliver tailored call center services.

  • Data-driven staffing ensures you only pay for the exact hours needed, covering only the time agents are serving.

  • On-demand, handpicked, industry specialist Mods ensure rich AI-assisted customer interactions.

15+ years of experience with some of the world's top brands

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What you get with ModSquad

  • 24/7 inbound phone support
  • Always-on email support
  • Multi-lingual specialists
  • Customer query resolutions
  • Live chat support and real-time assistance including product and service navigation
  • AI-enabled helpdesk solutions, agent assistance and call routing
  • …and way, waayyy more

3 Ways to Win with Data-Driven Customer Support Outsourcing

The generic way

  • Wasted Budgets

    Most customer support outsourcing companies make you pay for the number of people who provide coverage, rather than the hours of coverage themselves.

  • Rigid Systems

    Overprovisioned teams that can't scale up or down as your needs fluctuate.

  • Basic Task Resolution

    Most customer service companies rely on generic support staff, hired solely to resolve basic tasks at the cost of something bigger: achieving the right outcomes.

The ModSquad way

  • Cost Savings

    We blend AI, automation and human expertise to give you a tailored, zero-waste approach. Pay only for the hours worked on your project.

  • Flexible Coverage

    From seasonal swings to crisis management to business continuity: get scalable coverage exactly how and when you need it - daily, weekly or monthly.

  • Outcome focused

    Delighted customers, vibrant, energized communities, and loyal consumers, via the highest quality experiences in the industry.

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Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
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Tourism Ireland
We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
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With ModSquad we know we're getting our money's worth. And we're happy with it.
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A data-driven approach

We use a granular, data-driven process to ensure your customer support delivers optimal results. By building a quantitative model of your project, we continually monitor and adjust based on performance data to keep everything running efficiently.

24/7/365 efficiency

Enjoy uninterrupted support with our flexible hourly model. Our teams scale effortlessly, ensuring real-time availability for inbound and call-answering services, whether it’s day, night, or a holiday. No matter the time zone or demand surge, your customers are always covered.

Peak outsourced efficiency

Maximize your operational efficiency with precision staffing. Our model dynamically adjusts to your workload, ensuring the ideal team size for every shift. By eliminating overstaffing or understaffing, you reduce unnecessary costs and focus on delivering high-quality service.

Scalable CX solutions tailored to your growth

We adapt as your business evolves. No matter your growth rate, we ensure seamless integration and flexibility, enabling you to meet changing demands without disruption or stress.

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Curated, expert teams

Being remote lets us hire from a global talent pool. Our multilingual Mods represent the top 1% of CX experts, who pick their own specialties. You’re not just another project to them: they already know and love your industry, customer, and brand.

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Take your Customer Support to the Next Level

  • Ramp up customer loyalty and retention rates

  • Streamline your objectives: from order processing to reservation management and beyond

  • Lock in 24/7, multilingual reliability. Be there for your customers when you need them

Looking for flexible call center services? Meet ModSquad.