Traditional call center companies let you down. Get better results with ModSquad.
Looking for an outsourced call center? Too many are flawed. You get ad hoc staff, sourced from limited talent pools. Contracts are rigid. There’s zero flex involved, or ability to scale.
We give you globally remote mods and data-driven staffing. It results in the opposite: handpicked expertise where you pay by the hour.
Is it time to try an approach built around your call center needs?
A data-driven approach
The best call center outsourcing demands a granular process. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results.
Peak call center efficiency
Never be short-handed or overstaffed. Our hourly model precisely targets support load, so you can operate with total efficiency across inbound.
Curated, expert teams
Being remote lets us hire from a global talent pool. Our multilingual Mods represent the top 1% of CX experts, who pick their own specialities. You’re not just another project to them: they already know and love your industry, customer, and brand.
Tech-driven quality and service improvement
Fusing our AI- and ML- technology with Mod expertise gives you the perfect balance between tech-driven automation and human guidance.
Total control, continuous optimization
Make better, faster decisions on every project. Our insight-loop makes it easy for you to see potential tweaks, and optimize services on the go.
What are you waiting for?
Quit boxing yourself in with non-descript contractors. Maximize your budget and CX reputation with ModSquad, here.
