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Traditional call centre companies aren’t working.

If you want exceptional call centre services, you need to break from the norm. That’s where ModSquad comes in. Meet the fresh approach to outsourced call centres.

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  • On demand support, 24/7/365 availability

  • Multilingual industry specialists on demand

  • Only pay for the exact hours needed.

Trusted by the world's coolest brands

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What you get with ModSquad

  • 24/7 inbound phone support
  • Always-on email support
  • Multi-lingual industry specialists
  • Customer query resolutions
  • Live chat support and real-time assistance 
  • AI-enabled helpdesk solutions
  • Agent assistance and call routing
  • …and way, waayyy more

Outsourcing without Sacrificing

Forget everything you know about outsourcing. Stop making trade-offs. Saving money doesn't have to mean cutting quality, losing control, or being anchored to a slow vendor. When you SourceUp with ModSquad, we put you in the driver's seat.

Wherever you're going, we know the fastest way there.

The Traditional way

  • Wasted Budgets

    Most customer support outsourcing companies make you pay for the number of people who provide coverage, rather than the hours of coverage themselves.

  • Rigid Systems

    Overprovisioned teams that can't scale up or down as your needs fluctuate.

  • Basic Task Resolution

    Most customer service companies rely on generic support staff, hired solely to resolve basic tasks at the cost of something bigger: achieving the right outcomes.

The ModSquad way

  • Cost Savings up to ~20%

    We blend AI, automation and human expertise to give you a tailored, zero-waste approach. Pay only for the hours worked on your project.

  • Scalable, Hourly Coverage

    From seasonal swings to crisis management to business continuity: get scalable coverage exactly how and when you need it - daily, weekly or monthly.

  • Higher CSAT, Lower TCO

    Delighted customers, vibrant, energized communities, and loyal consumers, via the highest quality experiences in the industry.

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Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
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Tourism Ireland
We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
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VSCO
With ModSquad we know we're getting our money's worth. And we're happy with it.
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MobileQubes

A data-driven approach

The best outsourced customer support demands a granular process. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results.

24/7/365 efficiency

Never be short-handed or overstaffed. Our hourly model precisely targets support load, so you can operate with total efficiency across any inbound or call answering project.

Curated, expert teams

Being remote lets us hire from a global talent pool. Our multilingual Mods represent the top 1% of CX experts, who pick their own specialities. You’re not just another project to them: they already know and love your industry, customer, and brand.

Elevate your CX to dizzying new heights

  • Ramp up customer loyalty and retention rates

  • Streamline your objectives: from order processing to reservation management and beyond

  • Lock in 24/7, multilingual reliability. Be there for your customers when you need them

Looking for flexible call center services? Meet ModSquad.