Customer support outsourcing that flexes with your needs

Outsourced customer support with flexibility and scale

Today's customer support outsourcing models follow a depressing pattern.

You get rigid staffing models that prioritize basic task completion instead of customer success outcomes. It's not a great experience.

We give you the opposite. Our customers support services are data-driven, tech-centric, and led by specialist Mods. They flex and scale when you need it.

Get a quote from ModSquad today and get ready to scale.

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Let us know if we can support your business today:

4 ways to win with data-driven customer support outsourcing

The generic way

 

   Wasted Budgets

Most customer support outsourcing makes you pay for the number of people who provide coverage, rather than the hours of coverage themselves.

   Rigid Systems

Overprovisioned teams that can't scale up or down as your needs fluctuate.

   Basic Task Resolution

Most customer service companies rely on generic support staff, hired solely to resolve basic tasks at the cost of something bigger: achieving the right outcomes.

   Ad Hoc Staffers

Region-specific hiring (think call center in India) limits who can work for you.

The ModSquad way

 

    Cost Savings

A tailored, zero-waste approach. You only pay for the number of hours our Mods work on your project.

   Flexible Coverage

From seasonal swings to crisis management to business continuity: get scalable coverage exactly how and when you need it - daily, weekly or monthly.

   Outcome focused 

Delighted customers, vibrant, energized communities, and loyal consumers, via the highest quality experiences in the industry.

   Curated Support Experts

Being remote-centric gives us access to the best and the brightest. We source the specialist Mods you need to ace each and every project, in any language you need support in.

Every minute you spend using old-school customer support companies burns your budget and risks harming your customer experience. Fix things with ModSquad.

What you get with us

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A data-driven approach

The best outsourced customer support demands a granular process. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results. 

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Peak outsourced efficiency

Never be short-handed or overstaffed. Our hourly model precisely targets support load, so you can operate with total efficiency across inbound operations.

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Curated, expert teams

Being remote lets us hire from a global talent pool. Our multilingual Mods represent the top 1% of CX experts, who pick their own specialities. You’re not just another project to them: they already know and love your industry, customer, and brand.

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Tech-driven quality and service improvement

Fusing our AI- and ML- technology with Mod expertise gives you the perfect balance between tech-driven automation and human guidance.

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Total control, continuous optimization

Make better, faster decisions on every project. Our insight-loop makes it easy for you to see potential tweaks, and optimize services on the go.

15+ years of customer outsourcing with the world's coolest brands

Outsourcing better performance...

98% positive QA scores

Kalderos

26% reduction in call hours

MobileQubes

92% average CSAT rate

Spotify

First response time shrunk from 1 week to 10 minutes

Vimeo

Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.

Tourism Ireland

 

We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We’re just blown away.”

VSCO

 

With ModSquad we know we’re getting our money’s worth. And we’re happy with it.” 

MobileQubes

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What are you waiting for?

Quit boxing yourself in with non-descript contractors. Maximize your budget and CX reputation with ModSquad, here.  

Get Started

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