Intelligent, scalable customer support outsourcing

Conventional customer support outsourcing follows the same, tired routine. You get rigid staffing models that prioritize basic task completion (say, resolving a ticket) instead of delivering desired outcomes (like an epic new product launch).

Our approach blends AI and automation with human experts. The result? Data-driven customer support that’s hyper efficient, hyper knowledgeable, and charged by the hour.

AI, automation and human expertise that supercharges your goals, from handling seasonal spikes to meeting new business needs.
Data-driven projects: pay only for the exact hours needed.
Every Mod we put on your project is an expert in your industry, and experienced in achieving your exact CX goals.

What you get with ModSquad

Customer query resolutions and troubleshooting
AI-enabled helpdesk solutions, agent assistance and call routing
Quality assurance and reporting
Chatbot analysis to uncover customer support insights
Knowledge-base analysis to optimize all support content
…and way, waayyy more

The generic way

Wasted Budgets

Most customer support outsourcing makes you pay for the number of people who provide coverage, rather than the hours of coverage themselves.
Rigid Systems

Overprovisioned teams that can't scale up or down as your needs fluctuate.
Basic Task Resolution

Most customer service companies rely on generic support staff, hired solely to resolve basic tasks at the cost of something bigger: achieving the right outcomes.

The ModSquad way

Cost Savings

We blend AI, automation and human expertise to give you a tailored, zero-waste approach. Pay only for the hours worked on your project.
Flexible Coverage

From seasonal swings to crisis management to business continuity: get scalable coverage exactly how and when you need it - daily, weekly or monthly.
Outcome focused

Delighted customers, vibrant, energized communities, and loyal consumers, via the highest quality experiences in the industry.

Everything works. The staffing model, the interaction, all of it. ModSquad does a great job.
—
Tourism Ireland

We wanted better quality support. We were looking for higher output, with more tickets resolved in an hour. But we were also very sensitive to the quality of the responses during each customer touch point. The Mods are consistently getting 100%, which is terrific. We're just blown away.
—
VSCO

With ModSquad we know we're getting our money's worth. And we're happy with it.
—
MobileQubes

A data-driven approach

The best outsourced customer support demands a granular process. We build a quantitative model of your project and monitor and iterate on its data throughout for maximum results.

Total control, continuous optimization

Make better, faster decisions on every project. Our insight-loop makes it easy for you to see potential tweaks, and optimize services on the go.

Tech-driven quality and service improvement

Fusing our AI- and ML- technology with Mod expertise gives you the perfect balance between tech-driven automation and human guidance.

Peak outsourced efficiency

Never be short-handed or overstaffed. Our hourly model precisely targets support load, so you can operate with total efficiency across inbound operations.

Curated, expert teams

Being remote lets us hire from a global talent pool. Our multilingual Mods represent the top 1% of CX experts, who pick their own specialities. You’re not just another project to them: they already know and love your industry, customer, and brand.