Trust and Safety you can actually trust

Protect your customers, community, and brand with ModSquad’s 15+ years of Trust and Safety expertise insights. 

Navigating the digital world’s dark side isn’t easy. Harmful content and bad conduct lurk around every corner — and liabilities can snowball into existential threats. All of this is sandwiched between two, vital issues: skyrocketing consumer expectations and tightening regulations. 

Most Trust and Safety companies talk a good game. The ModSquad difference? We’ve been walking – and evolving –  it since 2007. 

From monitoring and reporting to policy and strategy development — including AI use and training —  we’ve got you covered across all manners of behavior management and content moderation, regardless of platform or type of content. Here’s how you benefit. 

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It’s time to stop worrying about Trust and Safety. Get started in seconds, here:

Prepare for the Digital Services Act 

Wherever you operate, the Digital Services Act has upped the accountability stakes. New rules around transparency, moderation expectations, and risk assessments leave zero margin for error. So it’s crucial to be proactive — with proper processes in place — and prepared for quick content removal if you’re notified of any content violations. 

4 ways you win with ModSquad’s proven approach to Trust and Safety 

The generic way

 

  Sluggish and reactive

Inexperienced teams that take too long to act on your plans.                                

 

  Inexperienced staff

Non-specialized teams, often limited to region-specific hubs.                                                                                                                                                                                                                                                                                                                                                                     

 

  An ad hoc approach

No real expertise or nuanced understanding. Just a cheap labor-based approach that’s Inconsistent, disorganized, and policy-free. 

 

 

  Rigid processes

Sitting, waiting, and reaching for the ban hammer. It’s either too little too late, or too much too soon. The surefire way to stifle and kill your community. 

The ModSquad way

 

   Rapid-fire crisis management

Access to always-on experts that can scale up quickly — and execute effectively.

 

  Expert guidance

Specialist staff (including COPPA legislation and global child safety experts) handpicked from across the globe, working for a company founded by an attorney. Our legal POV is intrinsic to how we design and deliver our trust and safety services.

 

  Curated, comprehensive programs 

15+ years of hard-won knowledge fuels our Behavior Matrix, a comprehensive framework by which we evaluate and develop tailored programs.

 

 

  Proactive evolution

You spend $5 on user conversation. Do you want 30 seconds of a ban hammer to erase that cost? Our policies use data, insights, and evolved processes that not only meet laws and community needs, but assess, mediate (where able), and support the health of the community towards growth. We go beyond by investigating gaps, nests, misuse, and emerging behavior trends to keep your audience safe and health.

Every minute you spend on generic Trust and Safety consulting burns your budget and puts your brand at risk. Fix things with ModSquad. 

What you get with us

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Strategy and planning

Create a comprehensive plan for preventing and responding to the wide variety of undesirable content and behavior you might encounter. All plans are customized to your brand, goals, and risk tolerance — and informed by our experience and expertise.  

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Tech-driven quality and service improvement

Fusing our AI- and ML- technology with Mod expertise gives you the perfect balance between automation and human guidance.

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Total control, continuous optimization

Make better, faster decisions on every project. Our insight-loop makes it easy for you to see potential tweaks, and optimize services on the go.

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Crisis management and incident response

Be prepared to respond to anything from escalations or full-blown crises with our crisis management services.

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Proactive capabilities

ModSquad gives you continuous monitoring and involvement. Our proactive stance often includes a mix of CX services, including content moderation, social media and social listening, community management, and much more.

15+ years of experience with some of the world's coolest brands

Trust and Safety capabilities

  • Cross-platform strategic planning

  • User experience development focused on moderation, UGC, and behavior management

  • Moderation guideline analysis and development

  • Toolset, bot, and platform recommendations

  • Content moderation (text, image, video, live-stream, audio, etc.)

  • Social media and social listening

  • Community management and niche program development (influencers, ambassadors)
  • Guidelines, appeal programs, and escalation management

  • Behavior management software implementation

  • COPPA compliance and child safety best practices

  • Security compliance (HIPAA, PCI, SOC 2)

  • Identification of CSAM, terrorism, and mental health needs

  • Development of filters, processes, and training content moderation AI

You never know what’s going to happen. So it’s great to have the Mods there. They provide a net for when things happen.

Wounded Warrior Project

 

ModSquad’s partnership has been essential to Vimeo’s continued growth and success, particularly when our users needed us the most. … We couldn’t have done it without ModSquad.

Vimeo 

 

They’re efficient and social media savvy. They offer advice on how to approach situations, based on their social media experience. And, they’re agile to adapt to suit our needs. Changes can be made quickly with the Mods; that’s never been an issue. 

Tourism Ireland

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What are you waiting for?

Quit worrying about getting your Trust and Safety right. Give your customers, community, and brand their best shot at success, here.

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